Contact us
Uzbekistan train tickets
With Stripe payments.
Questions? We're the right people
Trainhub.io is the official ticketing platform for Uzbekistan's National Railway company. Wherever you are, we make it simple to book and pay for your train tickets online, in your currency, with your card.
We take care of the payment processing. Railway.uz takes care of your journey. Between us, you’re covered end to end
Stripe-secured payments. Trusted by travellers in over 30 countries
Who handles what
Trainhub.io handles your payment and payment-related issues; RAILWAY.UZ runs the trains. Because two separate companies are involved in every booking, it’s important to reach the right one first. Use the guide below to get your issue resolved as quickly as possible, without the back-and-forth
Payment Issues?
Contact Trainhub.io (us) for anything involing money leaving your account.
Wrong charge or duplicate payment
Payment taken but no ticket received
Refund not arrived after Railway.uz approval
Unauthorised transaction on your card
'Trainhub.io RAILWAYUZ' charge query
Email us
hello@trainhub.io
Train & Journey Issues?
Contact Railway.uz directly - we have no access to train operations.
Cancel or change your ticket
Train delays or cancellations
Refund eligibility decision
Lost property or luggage claims
Timetables, routes, seat queries
Visit https://eticket.railway.uz
How refunds work
Understanding the five-stage refund process saves time for everyone.
You Contact RAILWAY.UZ
Go to eticket.railway.uz or call 1005 (Uzbekistan). Submit your cancellation within their deadlines.
RAILWAY.UZ Reviews
They check your cancellation against their tariff rules and decide the approval refund amount.
RAILWAY.UZ Notifies Trainhub
They send us the approval amount and your transaction reference.
We Send Refund via Stripe
We initiate the return to you original card within 1 working day of receiving approval.
Money Arrives In Your Bank Account
Your bank credits within 2-7 wroking days. Total: 5-10 working days from initiation.
You Contact RAILWAYUZ
Go to eticket.railway.uz or call 1005 (Uzbekistan). Submit your cancellation within their deadlines.
RAILWAYUZ Reviews
They check your cancellation against their tariff rules and decide the approval refund amount.
RAILWAYUZ Notifies US
They send us the approval amount and your transaction reference.
We Send Refund via Stripe
We initiate the return to you original card within 1 working day of receiving approval.
Money Arrives
Your bank credits within 2-7 wroking days. Total: 5-10 working days from initiation.
Typical total time: 5-10 working days from when we initiate. Haven't received after 15 working days?
Contact us to investigate with Stripe
Common Questions
Answer to the questions we hear most often - before you need to email us.
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Get in touch
Payment questions only - for journey questions, please contact Railway.uz directly.
Email - best for payment-related and refund issues
hello@trainhub.io
Reply within 1 working day
Complaints resolved within 8 weeks
UK Telephone number - for general enquiries
+44 1892 342574
For quick general questions only.
Reps have no access to clients' data
Helpline - for seats, delays and cancelation quieries
+998 99 190 50 05
Or call, if within Uzbekistan: 1005
For train timetables, train delays and lost property questions - contact RAILWAY.UZ directly: eticket.railway.uz I
1005 (within Uzbekistan) I +998 71 299 00 00 (International)